Jack Henry and Associates is Hiring Work at House All through the U.S.

At Jack Henry & Associates, we ship expertise options which might be digitally remodeling and empowering group banks and credit score unions to supply enhanced and streamlined person experiences to their prospects and members.  Our greatest-in-class merchandise are simply the beginning as we lay the groundwork for the way forward for digital banking and funds. We hope you’ll be a part of us. We are able to’t do it with out you. 

Jack Henry & Associates is looking for a Technical Banking Help Consultant to affix our Enterprise Cost Options Ensenta crew. On this position, candidates will present product assist to prospects through the phone and/or web.  Utilizing product data, you’ll present the best stage of service to resolve the shopper’s points and restore the shopper to totally functioning standing, whereas strengthening the customer-JHA relationship.  Shift Flexibility is required to keep up the operational hours for a crew of 8.

The EPS Ensenta Shopper Providers crew gives customer support to our monetary establishments and companions. This crew providers as the primary level of contact and name decision assist middle providing case assist to the shoppers.

This place may be labored remotely all through the U.S.

• Supplies stage one troubleshooting.  Precisely assesses the shopper’s product subject or drawback.  Asks the person nicely thought out or detailed questions and thoroughly listens to the person’s response to totally comprehend the necessity, product subject, and greatest avenue for resolving the issue.
• Researches buyer issues/points to extend private data and familiarity with the supported product and to supply the best stage of assist doable. Retains present on most up-to-date adjustments and/or upgrades.
• Identifies and resolves software and repair points and every other questions that will come up.  Solutions common software questions.
• Supplies acceptable personnel a exact understanding of person’s points when the issue must be escalated to the next stage.
• Displays incoming circumstances and emails and resolves in accordance with Service Stage Requirements (SLS).  Makes use of obtainable assist instruments to help the shopper and/or recreate the difficulty.
• Participates in coaching packages to repeatedly enhance product data and repair abilities.
• Could carry out different job duties as assigned.