Jack Henry and Associates is Hiring Work at House All through the U.S.

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Jack Henry and Associates is hiring do business from home in most states!

Jack Henry and Associates is a expertise and cost processing firm. This firm makes over $1 billion a 12 months! They serve hundreds of shoppers nationwide. They’re hiring banking technical assist reps in lots of states now!

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Place Stage

Particular person Contributor


Implementation & Help

Description & Necessities

At Jack Henry & Associates, we ship expertise options which might be digitally remodeling and empowering group banks and credit score unions to supply enhanced and streamlined person experiences to their prospects and members.  Our greatest-in-class merchandise are simply the beginning as we lay the groundwork for the way forward for digital banking and funds. We hope you’ll be a part of us. We are able to’t do it with out you. 

Jack Henry & Associates is looking for a Technical Banking Help Consultant to affix our Enterprise Cost Options Ensenta crew. On this position, candidates will present product assist to prospects through the phone and/or web.  Utilizing product data, you’ll present the best stage of service to resolve the shopper’s points and restore the shopper to totally functioning standing, whereas strengthening the customer-JHA relationship.  Shift Flexibility is required to keep up the operational hours for a crew of 8.

The EPS Ensenta Shopper Providers crew gives customer support to our monetary establishments and companions. This crew providers as the primary level of contact and name decision assist middle providing case assist to the shoppers.

This place may be labored remotely all through the U.S.

What you’ll be accountable for:

  • Supplies stage one troubleshooting.  Precisely assesses the shopper’s product subject or drawback.  Asks the person nicely thought out or detailed questions and thoroughly listens to the person’s response to totally comprehend the necessity, product subject, and greatest avenue for resolving the issue.
  • Researches buyer issues/points to extend private data and familiarity with the supported product and to supply the best stage of assist doable. Retains present on most up-to-date adjustments and/or upgrades.
  • Identifies and resolves software and repair points and every other questions that will come up.  Solutions common software questions.
  • Supplies acceptable personnel a exact understanding of person’s points when the issue must be escalated to the next stage.
  • Displays incoming circumstances and emails and resolves in accordance with Service Stage Requirements (SLS).  Makes use of obtainable assist instruments to help the shopper and/or recreate the difficulty.
  • Participates in coaching packages to repeatedly enhance product data and repair abilities.
  • Could carry out different job duties as assigned. 

What you’ll must have:

  • Minimal 18 months of expertise in buyer assist (cellphone or onsite) inside a monetary establishment or technical buyer assist expertise. 
  • Should be capable of work a shift that might be Monday-Friday 10AM-7PM Central Time. 
  • Capacity to work on name rotation together with nights and weekends each 4-6 weeks.

What could be good so that you can have:

  • Affiliate’s or Bachelor’s diploma.
  • Minimal 12 months of expertise in a Financial institution or Credit score Union.
  • Data in cost processing, particularly, Cell Funds, ATM’s, Transaction Information.
  • Understanding of Monetary Establishment Merchandise and technological Providers.
  • Name middle expertise.
  • Capacity to handle a number of queues directly.
  • Expertise supporting prospects for escalated technical points.    

In the event you received this far, we hope you’re feeling enthusiastic about this chance. Even in the event you don’t really feel you meet each single requirement on this posting, we nonetheless encourage you to use. We’re keen to satisfy motivated individuals who align with Jack Henry’s mission and may contribute to our firm in a wide range of methods.

Why Jack Henry?

At Jack Henry, we pleasure ourselves by means of our motto of, “Do the precise factor, do no matter it takes, and have enjoyable.” We acknowledge the worth of our associates and imagine a lot of our firm’s energy and success is dependent upon their well-being.

We reveal our dedication by providing excellent profit packages to make sure the bodily, psychological & monetary wellbeing of our individuals is at all times met.

Tradition of Dedication

Ask our associates why they love Jack Henry, and lots of will let you know it’s as a result of our tradition is outstanding. We do nice issues collectively. Rising to satisfy challenges and looking for alternatives is a part of who we’re as a company. Our tradition has helped us keep sturdy by means of difficult instances and we credit score our devoted associates for our success. Go to our Company Accountability web site to be taught extra about our tradition and dedication to our individuals, prospects, group, surroundings, and shareholders.




We’re individuals within the Amazon Associates program and different affiliate packages. There are referral hyperlinks on this web page, and I could obtain a small fee, without charge to you, if you buy by means of my hyperlink. Thanks.

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